Why Is Western Union Not Allowing Me to Send Money?

Jack Prenter, Founder of Dollarwise

Experiencing issues with Western Union when trying to send money can be frustrating. Western Union is a well-established company that facilitates global money transfers, and it implements various checks and balances to comply with international laws.

At times, you may find that your transaction is blocked or declined, and this could be due to a range of reasons such as issues with identity verification or inconsistencies in the information provided.

Western Union has to adhere to strict regulatory standards and internal policies, especially concerning anti-money laundering and terrorism financing.

Should there be any discrepancies in your profile or transfer details, Western Union may put a hold on your transaction as a precautionary measure.

They also take into account your past transaction history and may require additional verification in certain cases, which might explain unexpected transfer delays or denials.

Key takeaways

  • Western Union may prevent money transfers to comply with regulatory standards.
  • Accurate personal information and identity verification are crucial for successful transactions.
  • Inconsistencies or a lack of information can result in transfer delays or blocks.

Transfer limitations and restrictions

There are restrictions in place for how much money you can send, which may occasionally lead to Western Union blocking a transfer. These limitations are set for security reasons and to comply with regulations. Should you hit a limit, you will likely need to wait until it resets before sending more money.

Troubleshooting common issues

When you’re facing hitches in sending money via Western Union, a couple of common issues might be at play. Let’s tackle them one by one for a smoother transfer experience.

A frustrated person trying to send money via Western Union but encountering issues. They are on the phone with customer service, looking at their computer screen with error messages

Resolving transfer delays

If your transfer is taking longer than expected, check the transfer status using your tracking number (MTCN). This unique code is your key to updates on your money transfer. If the status indicates a delay, it might be due to:

  • Verification requirements: For large money transfers or if there’s any unusual activity, additional verification might be necessary.
  • Recipient’s account issues: Ensure the recipient’s bank account details are correct.

Verifying account and payment methods

Make sure your account information is up-to-date and accurate. Western Union might halt transactions if they detect discrepancies. Here’s what to verify:

  • Bank Account: Confirm that your bank account details are correct and that you have enough funds.
  • Credit or Debit Card: Check that your card has not expired, and the details are entered without errors. If you’re using a Visa card, ensure it’s active.

For both methods, you should contact your bank to confirm there are no holds or restrictions on your account or cards that could affect the transfer.

Security and compliance measures

When you attempt to send money using Western Union, there are critical security protocols and compliance measures in place to protect both you and the service from illegal activities or violations.

Fraud prevention and identification

To prevent fraud, Western Union requires you to provide complete and accurate information. They use this to verify your identity and ensure that the person receiving the money is who they claim to be.

You’ll need to give details like your full name, address, and sometimes additional identification. If there’s an issue or discrepancy with the info you provide, your transaction could be stopped. This is to keep everyone’s funds safe and secure.

Whenever you send money online, you’ll get a tracking number. It’s important to keep this number safe because it helps track your transfer’s status. If there’s any suspicion of fraudulent activity, customer support may use this number to verify the transaction.

Regulatory compliance

Western Union must follow strict laws and regulations meant to prevent illegal activities like money laundering and financial fraud. To do this, they might restrict some transactions. These restrictions can depend on:

A frustrated person trying to send money through Western Union, but encountering difficulties. The person is looking at their phone or computer with a puzzled expression
  • Amount sent: Larger amounts might trigger additional checks.
  • Destination: Some countries have stricter rules for receiving money.
  • Identification requirements: You might need to provide more identification if you’re sending a lot of money.
  • Use of the app or website: There may be different limitations when using the Western Union app or website to send money.

Regulatory standards also mean that the availability of funds can sometimes be delayed. If Western Union notices something unusual about your transfer, they may hold the money and get in touch with you for more details. Always make sure your information is up-to-date and correct to avoid these delays.


Your ability to send money can be impacted by several factors such as account verification issues, exceeded limits, or system outages. Ensure your account is in good standing and check for any notifications from Western Union.

You can send money as often as needed in a week; however, you must adhere to the transaction limits set by Western Union and any relevant local regulations.

Daily limits can vary based on your transaction history, the recipient’s location, and your payment method. You’ll need to check with Western Union’s customer service for specifics related to your account.

Yes, there is a monthly limit on how much you can send, which is calculated based on your previous transactions, the recipient’s country, and Western Union’s policies. Contact customer service for your specific limit.

Issues could arise from incorrect information provided by the sender, delays in processing, or holds due to Western Union’s review process. Always verify the sender has used correct details.

Be aware of identification requirements for picking up funds, potential holds for unusual activity, and conforming with anti-money laundering laws. Always carry a valid government-issued ID and any transaction details when collecting money.

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